FAQs

Moflash provides technical support for customers, distributors, engineers and partners requiring assistance with product selection, installation, wiring, configuration or technical specifications.

For technical support, contact the Moflash Engineering team on 0121 440 5894 and select option 4, or email engineering@moflash.co.uk or technician@moflash.co.uk.

When contacting Moflash, please provide the product reference or part number and, where possible, details of the application, operating voltage and installation requirements. This helps our technical team provide the most appropriate advice.

For products that are in stock, UK orders are normally dispatched within 1–2 working days.

Same-day collection is available for customers who choose to collect their order directly from Moflash rather than have it shipped.

However, the majority of Moflash products are built to order, so lead times can vary depending on the product, configuration and current production schedule.

For confirmation of current stock availability and the expected dispatch or production lead time, please contact the Moflash sales team before placing your order.

Yes. Customers can collect Moflash orders directly from the Birmingham facility if they prefer not to pay for delivery.

Collection is available from:

Moflash Signalling Ltd
11 Upper Conybere Street
Highgate, Birmingham
B12 0EB
United Kingdom

For in-stock products, same-day collection may be available. Please contact Moflash Sales in advance to confirm product availability and arrange collection.

Moflash products can be purchased directly from Moflash UK Sales or through our network of authorised UK distributors, wholesalers and distribution partners.

Direct purchases from Moflash

UK customers can purchase Moflash products directly from Moflash. If you have not traded with Moflash previously, your first order will normally be processed on a proforma basis.

To place an order, you must provide a purchase order or written confirmation by email confirming the products you wish to purchase. Moflash will then issue a proforma invoice for payment.

For UK customers, payment can be made by BACS or credit card. Where an order is placed on a proforma basis, any quoted lead time starts once cleared payment has been received.

UK distributors and wholesalers

Moflash also works with a network of UK national distributors, wholesalers and major electrical and industrial distribution companies, providing customers with alternative ways to purchase Moflash products.

Our distribution network includes established distributors such as RS Components and Farnell, as well as national wholesale partners.

Moflash reserves the right to refer an enquiry to an appropriate UK distributor or wholesaler depending on the nature and value of the enquiry.

For UK quotations, orders, product availability or customer service enquiries, contact:

Moflash UK Sales
Email: uksales@moflash.co.uk
Telephone: 0121 446 5322

Direct Purchase: The option to purchase Moflash products in overseas territories directly is subject to non-exclusive agreements being in place in the territory in question.

Opening a Sales Account: To open a Moflash sales account, which will be completed via an application process, is subject to director approval.

Export Distribution: Moflash works closely with a global distribution network comprising of local territory distributors and also global distribution companies such as RS Components and Farnell Electronics.

*Note: This is subject to non-exclusive agreements being in place in the territory in question.

Moflash accepts BACS payments and credit card payments for eligible UK customer accounts.

Credit card payment is available for UK accounts only. Payment terms and available payment methods may vary depending on the customer’s account and order.

For further information about payment options, please contact the Moflash Accounts Department by email at accounts@moflash.co.uk or by telephone on 0121 440 5894 (option 3).

STEP files can be used by engineers, designers and system integrators for 3D modelling, equipment layout, installation planning and mechanical integration.

CAD files are available through the Moflash Resource Centre and on the relevant product page. If a CAD file is not available in either of these locations, this means that a CAD file is currently not available for that product.

For further information or specific CAD file enquiries, please contact the Moflash Marketing Department at marketing@moflash.co.uk.

Moflash installation instructions are available as downloadable PDF documents for applicable products.

Installation sheets provide information required for the correct installation and operation of the product, which may include mounting instructions, wiring, electrical connections, configuration and safety requirements.

Always consult the latest installation documentation before installing a Moflash product.

Moflash provides technical documentation and engineering files through the relevant product pages on its website.

Depending on the product, downloadable resources may include:

• Product datasheets – PDF
• Installation instructions – PDF
• Product certificates – PDF
• CAD files – STEP

These resources help engineers, installers, system integrators and purchasing teams select, specify and install Moflash signalling products.

If you cannot find the documentation or CAD file you require, contact the Moflash technical or sales team for assistance.

Moflash Signalling Ltd is a UK manufacturer of industrial visual and audible signalling devices.

Moflash manufactures LED and xenon beacons, electronic sounders, sirens, buzzers, combined sounder/beacon units and signal towers for industrial, hazardous area, fire, marine and wide area signalling applications. Moflash supplies products through an international distributor network serving customers in more than 90 countries.

Moflash and Clifford & Snell are two established signalling brands within Moflash Signalling Ltd.

Clifford & Snell was established in 1929 and has a long history in industrial audible and visual signalling. The brand was acquired and integrated into the Moflash Group in 2019, bringing together two established names in the signalling industry.

Moflash offers a broad portfolio of LED and xenon beacons, electronic sounders, sounder/beacons and other signalling products across industrial, hazardous area, fire, marine and wide area applications. Clifford & Snell has a strong heritage in heavy-duty industrial and hazardous area audible and visual signalling.

Both brands are now part of the Moflash Group and benefit from UK-based manufacturing, engineering expertise and an international distribution network.

Moflash Co Ltd was established in 1998 and has developed its signalling portfolio through continuous product development and strategic acquisitions.

The company’s history also includes the acquisition of established signalling brands such as Clifford & Snell, KMEurop and the Klaxon range. Moflash products are manufactured and supported from its UK operations.

Moflash manufactures visual, audible and combined visual/audible signalling devices.

The product portfolio includes LED and xenon beacons, flashing and static warning lights, electronic sounders, sirens, buzzers, hooters, air horns, bells, piezo sounders, combined sounder/beacons and modular signal towers.

Products are available for general industrial signalling as well as specialist applications including hazardous areas, fire alarm systems, marine environments and wide area warning.

The right industrial warning beacon depends on the application, environment and type of visual warning required.

Key factors to consider include the required light output and visibility, LED or xenon technology, flashing or static operation, light colour, operating voltage, IP rating, operating temperature, mounting position and any required certification.

For hazardous areas, fire alarm systems or marine applications, the required certification should be checked before selecting a product.

LED and xenon beacons use different technologies to produce a visual warning signal.

LED beacons use solid-state LEDs and generally offer low power consumption, long operational life and rapid illumination. Xenon beacons use a gas-discharge flash tube to produce a traditional strobe effect and remain suitable for applications where xenon technology is specified or preferred.

Moflash manufactures both LED and xenon signalling products.

A combined sounder beacon is a signalling device that provides both an audible and visual warning from a single unit.

Combining a sounder and beacon can provide an effective warning where both audible and visual indication are required. This can be particularly useful in industrial environments, machinery, process control, hazardous areas and locations where ambient noise or visibility can affect the effectiveness of a single signalling method.

Using both audible and visual signalling can provide a more effective warning than relying on only one signalling method.

An audible signal can attract attention when an operator is not looking directly at the warning device, while a visual signal can remain effective where high ambient noise makes an audible warning difficult to hear.

Combined sounder/beacon products are therefore commonly used for industrial alarms, machinery, process control and hazardous area applications.

A signal tower, also known as a stack light or tower light, is a modular visual signalling device used to indicate machine or process status.

Different light colours or stages can be used to communicate operating conditions, warnings, faults or other machine states. Signal towers can also incorporate an audible signalling module where required.

Moflash offers modular LED signal tower solutions for industrial and machine status indication such as LED-TLM Beacon or FD40/SD40 Beacon

Sounders, sirens and buzzers are different types of audible signalling devices used to communicate warnings, alarms or status conditions.

Electronic sounders can provide multiple selectable tones and are commonly used for industrial alarm and process applications. Sirens are generally designed to provide a high-output warning over a larger area. Buzzers are typically used for local audible indication.

The appropriate device depends on the required sound level, application, ambient noise, installation environment and certification requirements.

The right industrial sounder depends on the required sound level, ambient noise, coverage area, tone requirements and installation environment.

Important selection criteria include sound pressure level in dB(A), operating voltage, number and type of available tones, IP rating, operating temperature and required certifications.

For hazardous areas, fire alarm systems or marine applications, the relevant product certification must also be considered.

Moflash electronic sounders can offer up to 32 selectable tones, depending on the product range.

These 32 tones provide a wide choice of alarm and warning signals for industrial applications. The selected tone can be used to identify a specific alarm, machine condition or process state.

On sounders with a 2-stage alarm function, the second-stage tone is normally predetermined in relation to the first-stage tone. This means that selecting the first tone automatically determines the corresponding second-stage tone.

The exact tone selection and alarm configuration depend on the specific sounder model.

32-tone electronic sounders provide multiple selectable alarm tones for industrial warning and signalling applications.

Having a choice of 32 tones allows the sounder to be configured for different applications, alarm conditions or stages of a process. For example, different tones can be assigned to different machine states, warning conditions or emergency signals.

Moflash and Clifford & Snell offer electronic sounders with multiple selectable tones for industrial applications, with the exact functionality depending on the product range.

A 2-stage alarm allows an electronic sounder to provide two different alarm stages using a first-stage and second-stage tone.

On standard 2-stage sounders, the second-stage tone is linked to the first-stage tone. When the first-stage tone is selected, the corresponding second-stage tone is automatically determined according to the sounder’s predefined tone configuration.

This allows the same sounder to provide different levels of warning, for example an initial warning followed by a higher-priority or emergency alarm.

Some Clifford & Snell sounders also offer an independently selectable second-stage option, depending on the model.

An independently selectable second-stage tone allows the installer or user to choose the second-stage tone separately from the first-stage tone.

On standard 2-stage sounders, selecting the first-stage tone automatically determines the associated second-stage tone. However, on certain 24V DC Clifford & Snell sounder models, an independently selectable second-stage option is available.

This gives the customer greater flexibility: they can select two different tones from the available tone library, choosing the first-stage tone and second-stage tone independently. This can be useful when two distinct alarm conditions need to be clearly differentiated.

The independently selectable second-stage function is only available on specific models, so the individual product datasheet should be checked to confirm compatibility.

Yes. Moflash can support customers with customised signalling solutions where a standard product does not meet a specific application requirement.

Depending on the project, this can include modifications to an existing product or development of a bespoke signalling solution based on the customer’s technical specification.

Customisation/bespoke requirements should be discussed with the Moflash technical or sales team.

Signal towers, beacons and combined audible/visual signalling devices can all be used for production line applications, depending on the required indication.

A signal tower or stack light is commonly used to communicate machine status such as normal operation, warning or fault conditions. A beacon or combined sounder/beacon can be used where a more prominent visual or audible alarm is required.

The selection should consider machine control voltage, required colours, visibility, ambient noise, IP rating and installation environment.

The required IP rating depends on the level of exposure to dust, water and other environmental conditions at the installation site.

An IP65-rated device provides dust-tight protection and protection against water jets. Higher levels of water protection may be required for applications exposed to more severe conditions.

The appropriate IP rating should always be selected according to the actual installation environment and the manufacturer’s specifications.

Ambient noise is an important factor when selecting an industrial sounder because the alarm must be sufficiently audible above the background noise.

The required sound pressure level depends on the ambient noise, distance between the sounder and the people who need to hear the alarm, building layout and acoustic characteristics of the environment.

For noisy industrial environments, a higher-output sounder, multiple sounders or a combined audible/visual signalling solution may be required.

An ATEX signalling device is equipment certified for use in potentially explosive atmospheres within the scope of the ATEX regulatory framework.

ATEX-certified signalling products can be used in environments where flammable gases, vapours, dusts or other substances may create an explosive atmosphere.

Moflash offers ATEX-certified visual, audible and combined signalling products for hazardous area applications, with the exact certification depending on the product.

ATEX and IECEx are certification frameworks used for equipment intended for potentially explosive atmospheres, but they are not the same certification scheme.

ATEX is the European regulatory framework governing equipment and protective systems intended for use in potentially explosive atmospheres. IECEx is an international certification system based on applicable IEC standards.

Moflash offers products with ATEX and IECEx certification across its hazardous area signalling range, depending on the specific product.

Ex d (Flameproof) and Ex i (Intrinsically Safe) are two different methods of protecting equipment used in hazardous areas.

Ex d, or Flameproof, uses a specially designed enclosure that is strong enough to contain an internal explosion and prevent it from igniting the surrounding atmosphere. The equipment inside the enclosure can contain electrical components capable of producing sparks or high temperatures, but the enclosure is designed to prevent ignition from escaping into the surrounding atmosphere.

Ex i, or Intrinsically Safe, limits the electrical energy available in the circuit so that sparks or heat cannot generate enough energy to ignite the surrounding explosive atmosphere under the specified conditions.

In simple terms:

• Ex d = contain the explosion
• Ex i = limit the available energy to prevent ignition

The appropriate protection method depends on the hazardous area classification, equipment certification and installation requirements.

Ex i (Intrinsically Safe) products require an appropriate intrinsically safe interface, such as a Zener barrier or galvanic isolator, to limit the electrical energy reaching the hazardous area.

A Zener barrier limits the voltage and current entering the intrinsically safe circuit and provides a controlled path for excess electrical energy to be safely diverted to earth.

A galvanic isolator provides the required energy limitation while also electrically isolating the hazardous-area circuit from the safe-area circuit.

In simple terms, the barrier or isolator acts as a safety interface between the safe area and the hazardous area, ensuring that the Ex i equipment cannot receive enough electrical energy to create an ignition source.

The correct barrier or isolator must be selected to match the Ex i equipment and the complete intrinsically safe circuit. The manufacturer’s certification and installation documentation should always be followed.

GRP and stainless steel provide different enclosure material options for hazardous area signalling equipment.

GRP (Glass Reinforced Plastic) can provide a lightweight and corrosion-resistant solution for many industrial environments. Stainless steel offers high mechanical strength and corrosion resistance and may be preferred for demanding or highly corrosive environments.

The appropriate enclosure material depends on the installation environment, mechanical requirements and the specification of the individual product.

EN54-3 is the European standard covering audible fire alarm devices, including fire alarm sounders.

Products certified to EN54-3 are assessed against the requirements applicable to audible fire alarm devices, including their acoustic performance.

Moflash offers EN54-certified audible signalling products for fire detection and alarm applications, with the exact certification depending on the specific product.

An EN54-23 visual alarm device, or VAD, provides a visual warning as part of a fire detection and fire alarm system.

EN54-23 defines requirements for the performance and coverage of visual alarm devices so that the required warning can be delivered throughout the specified coverage area.

Moflash offers EN54-23-certified visual signalling products in configurations suitable for different installation requirements, including wall and ceiling-mounted applications.

An EN54-23 beacon should be selected according to the required coverage, mounting configuration, installation environment and fire alarm system requirements.

EN54-23 visual alarm devices are classified according to their coverage characteristics and installation type. The required coverage must be matched to the size and layout of the area being protected.

The manufacturer’s technical documentation should be consulted to confirm the appropriate coverage, mounting configuration and installation requirements.

MED certification applies to certain marine equipment intended for use on ships subject to the applicable European Marine Equipment requirements.

Marine-certified signalling equipment is assessed against the relevant requirements for its intended shipboard application.

Moflash offers MED-approved audible and combined audible/visual signalling products for marine applications, including equipment used in engine rooms and other shipboard environments.

Marine signalling applications may require certified sounders, beacons or combined audible/visual signalling devices designed for use in shipboard environments.

Moflash and Clifford & Snell offer marine signalling solutions for applications including engine rooms, machinery spaces and other areas where reliable audible and visual warning is required.

The Clifford & Snell Yodalight and Yodalarm ranges include products that are marine certified, providing suitable visual and audible signalling solutions for marine applications. Yodalight products provide visual warning, while Yodalarm products provide audible alarm signalling, with specific certifications depending on the individual product.

The appropriate signalling device should be selected according to the vessel requirements, installation environment, required alarm function and applicable marine certification.

Moflash and Clifford & Snell products are available through an international network of distributors and sales partners.

Customers can use the distributor information on the Moflash website or contact the Moflash sales team to identify the appropriate distributor for their country or region.

Moflash works with distributors across Europe, the Middle East, Asia-Pacific and other international markets.

Yes. Moflash products are available through specialist industrial and electrical distribution channels in different markets.

Depending on the country and product, Moflash products may be available through established electrical and industrial distributors. Customers can contact Moflash if they need help identifying a local distributor or sourcing a specific product.

Moflash can provide technical and sales support to help customers select an appropriate signalling product.

When requesting product selection advice, it is useful to provide information such as the application, operating voltage, required visual or audible warning, ambient noise level, installation environment, IP requirement, operating temperature and any certification requirements.

Moflash can then help identify a suitable standard product or advise on a customised solution where required.

Yes. Moflash can support bespoke signalling requirements where an existing standard product does not meet a project’s technical requirements.

Depending on the application, Moflash may be able to modify an existing product or develop a solution around a customer’s specification.

Bespoke requirements should be discussed with the Moflash technical or sales team at an early stage of the project.